CB
Cya B
1 reviews | Active since Mar 2023
17 Mar 2023, 16:23
Bad service
I spoke to more than 3 agents including their supervisor regarding my claim , all i can say if you work with a company that deals with them that's a red flag, they are poor. Its been 3 months and still nothing for my claim, the 4-6 weeks its a lie.
Helpful (0)
Replies (4)0
Replies (4)
Alexander Forbes Financial Services's replyOfficial
20 Mar 2023, 07:58Dear Cya
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply20 Mar 2023, 07:58
Official
Dear Cya
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
CB
Cya B's updateReviewer Update
23 Mar 2023, 08:55Its going to 4 months now and no response no feedback, after submitting this to the ombudsman i shall also do so with SAPS i suspect ***** with my funds...such a disappointed from a company i so trusted. Your so called team leader named Brian promised to call me its been 5 days now
CB
Cya B's update23 Mar 2023, 08:55
Reviewer Update
Its going to 4 months now and no response no feedback, after submitting this to the ombudsman i shall also do so with SAPS i suspect ***** with my funds...such a disappointed from a company i so trusted. Your so called team leader named Brian promised to call me its been 5 days now
Alexander Forbes Financial Services's replyOfficial
23 Mar 2023, 09:34Dear Cya
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply23 Mar 2023, 09:34
Official
Dear Cya
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
CB
Cya B's updateReviewer Update
24 Mar 2023, 11:45All thanks to Chastry Moorkey my query have been resolved in a very first interaction with her, she promised feedback and resolved my issue, she must be an asset at the company she's for keeps...thanks Chas you the best.
CB
Cya B's update24 Mar 2023, 11:45
Reviewer Update
All thanks to Chastry Moorkey my query have been resolved in a very first interaction with her, she promised feedback and resolved my issue, she must be an asset at the company she's for keeps...thanks Chas you the best.