Bad providant company they never comminicate

I have submitted my documents since the 4th of october through me ex comapany they are juat as slow with submitting forms my claim is still sitting on 4days its almost a full month . I hanged on a call for almoat a hour and your consultant wouodnt even call me back

Alexander forbes is pathetic i want to know how far my claim is as some of is depend on the income as iam unemployed please could someome get back to me ive sent numerous mails and tried calling all my airtime .