Bad Financial institution

This is the worst facial service ever one can decide to invest their money in or trust them to be responsible with your financials. My payout was supposed to be in September till today in December 2023 I am still waiting for it to be paid. After I called them spoken to their call centre supervisor by the name of Brian who promised to call me back and never called I am still waiting. My payment was set to be extradited but never was. This financial service is the worst one can invest in. I was sent forms to withdraw my payout only to be told they didn't know what to do with them but clearly to those forms say withdrawal.