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Andrea D

1 reviews | Active since Jan 2017

19 Sept 2024, 10:01

Bad

Bad very bad I also submitted my claim onthe 6th

The af c app is just a bunch of bull**** its stuck on claim submitted nothings done. I called last week was told there is a problem with that weeks claims . But others received payments they rude consultant . Takes an hour for one to get to the call center and when you do they also cannot explain there excuse is wait for 20 days before they can escalate . This is very Bd you don't even communicate its as if we borrowing the money from you . Imagine the other funds if you no longer employed . You had enough time to prepare for this Forbes. Now you guys are playing with us

0
Replies (1)
Alexander Forbes Financial Services
Alexander Forbes Financial Services's reply19 Sept 2024, 11:24
Official
Dear   Andrea ,
 
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.  
 
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. 
 
We will investigate your query and provide feedback with the contact details provided.   
  
Kind Regards 
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