LM
Linda M
1 reviews | Active since Apr 2023
11 Apr 2023, 18:43
Bad experience
The staff in your organisation does not know what customer service is, after months of waiting for my claim Ignatia Nekhumbe, decided to ignore my emails requesting an update after I sent all the documents she needed.
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Alexander Forbes Financial Services's replyOfficial
11 Apr 2023, 21:56Dear Linda At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind RegardsCustomer Insights and Escalations
Alexander Forbes Financial Services's reply11 Apr 2023, 21:56
Official
Dear Linda At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind RegardsCustomer Insights and Escalations