ZL
ZOLA L
1 reviews | Active since Feb 2013
20 Oct 2021, 14:32
BAD CUSTOMER SERVICE!!!!!M194
I have a preservation fund with Alexander Forbes this company is such a **** they have been deducting financial advisor fees from my savings since 2017 and when I ask them to remove this as no financial advisor has contacted me since 2017 they do not respond to any of my emails when you call them they tell you it will be escalated to the relevant department but nothing happens they don't provide feedback nor do they contact you back. NOT IMPRESSED WITH ALEXANDER FORBES CUSTOMER SERVICE
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Replies (3)
Alexander Forbes Financial Services's replyOfficial
21 Oct 2021, 09:24Dear Zola, At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind RegardsClient services
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Alexander Forbes Financial Services's reply21 Oct 2021, 09:24
Official
Dear Zola, At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind RegardsClient services
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ZL
ZOLA L's updateReviewer Update
21 Oct 2021, 15:01Good day Alexander Forbes
I am not happy with your service at all I get a call to be told that I am being charged a service fee for emails that are sent out to me which is not true. Alexander Forbes is deducting a service fee for administration of R501.75 and a service fee of R1115.02 statement period 01-03-2021 to 31-08-2021. . As per Alexander Forbes document the small print states that ongoing fees which are administration fee(appointed administrator) and service fee(appointed financial advisor) I do not have a financial advisor I did not get appointed one since January 2017.
I have not been appointed a financial advisor since January 2017 and Alexander Forbes has been deducting the service fee from my account. I need Alexander Forbes to explain to be who has been getting this amount from my account to date?
As per call from Alexander Forbes this service fee which is supposedly being paid to a financial advisor is being paid to the company. This does not make any sense based on the statement I received for period 01-03-2021 to 31-08-2021. sounds ********** to me. R1115.02 for sending me emails only??
I am not happy with your service at all I get a call to be told that I am being charged a service fee for emails that are sent out to me which is not true. Alexander Forbes is deducting a service fee for administration of R501.75 and a service fee of R1115.02 statement period 01-03-2021 to 31-08-2021. . As per Alexander Forbes document the small print states that ongoing fees which are administration fee(appointed administrator) and service fee(appointed financial advisor) I do not have a financial advisor I did not get appointed one since January 2017.
I have not been appointed a financial advisor since January 2017 and Alexander Forbes has been deducting the service fee from my account. I need Alexander Forbes to explain to be who has been getting this amount from my account to date?
As per call from Alexander Forbes this service fee which is supposedly being paid to a financial advisor is being paid to the company. This does not make any sense based on the statement I received for period 01-03-2021 to 31-08-2021. sounds ********** to me. R1115.02 for sending me emails only??
ZL
ZOLA L's update21 Oct 2021, 15:01
Reviewer Update
Good day Alexander Forbes
I am not happy with your service at all I get a call to be told that I am being charged a service fee for emails that are sent out to me which is not true. Alexander Forbes is deducting a service fee for administration of R501.75 and a service fee of R1115.02 statement period 01-03-2021 to 31-08-2021. . As per Alexander Forbes document the small print states that ongoing fees which are administration fee(appointed administrator) and service fee(appointed financial advisor) I do not have a financial advisor I did not get appointed one since January 2017.
I have not been appointed a financial advisor since January 2017 and Alexander Forbes has been deducting the service fee from my account. I need Alexander Forbes to explain to be who has been getting this amount from my account to date?
As per call from Alexander Forbes this service fee which is supposedly being paid to a financial advisor is being paid to the company. This does not make any sense based on the statement I received for period 01-03-2021 to 31-08-2021. sounds ********** to me. R1115.02 for sending me emails only??
I am not happy with your service at all I get a call to be told that I am being charged a service fee for emails that are sent out to me which is not true. Alexander Forbes is deducting a service fee for administration of R501.75 and a service fee of R1115.02 statement period 01-03-2021 to 31-08-2021. . As per Alexander Forbes document the small print states that ongoing fees which are administration fee(appointed administrator) and service fee(appointed financial advisor) I do not have a financial advisor I did not get appointed one since January 2017.
I have not been appointed a financial advisor since January 2017 and Alexander Forbes has been deducting the service fee from my account. I need Alexander Forbes to explain to be who has been getting this amount from my account to date?
As per call from Alexander Forbes this service fee which is supposedly being paid to a financial advisor is being paid to the company. This does not make any sense based on the statement I received for period 01-03-2021 to 31-08-2021. sounds ********** to me. R1115.02 for sending me emails only??
Alexander Forbes Financial Services's replyOfficial
25 Oct 2021, 09:01Dear Zola,
We confirm that you have been in contact with one of our financial advisor.
Kind RegardsClient services
We confirm that you have been in contact with one of our financial advisor.
Kind RegardsClient services
Alexander Forbes Financial Services's reply25 Oct 2021, 09:01
Official
Dear Zola,
We confirm that you have been in contact with one of our financial advisor.
Kind RegardsClient services
We confirm that you have been in contact with one of our financial advisor.
Kind RegardsClient services