BAD customer service / Payment delays

The biggest load of **** I’ve ever come across is this company! Absolutely appalling customer service and the delay in payments is embarrassing on their behalf. Imagine holding onto money that does not even belong to you? You get told payment will be made in 6 weeks of leaving your employer. It’s been 2 months since I’ve left and still no money from them. Every email I send, I get told that they are sorry for the inconvenience and delay in the payment. How does that help me? Apologising helps me in no way whatsoever. I am a mother to a 10 month old baby and I have to constantly watch my banking app to see when the money is going to reflect. Except I get left disappointed each time. I will never recommend Alexander Forbes to anyone ever!!!!