Bad customer service i have ever had in my life-Claim submitted in Oct not paid yet

<div>My claim was submitted by STD BANK in Oct and I am not paid yet

I have been calling Alexander Forbes for the past weeks to follow up on my claim , I spoke to more 5 consultant and they all promised my money will be paid before and of Nov,

Last week Thursday I called to follow unfortunately I was told that i should wait , I spoke to Veronica who adsied me that the reason why I was not paid is bcos my contract with Std BANK ended in Sep amd they contributed for Oct therefore they are still waiting for reversal, sad part I have been doing follow ups none of the consultant advised me of that

I then requested to speak to the manager , by the name of Seitebaleng who promised me that she will contact me today and she also forwaded me an email confirming that my payment will be processed today,unfortunately at hasn't called me back so I had to forward her and Penny Makaso an email to follow up mine of them came back to me , I called and spoke to Penny the administrator and she advised me that she hasn't paid my money yet

Alexander Forbesconsultants and managers are so *********** I think they all need training...I will never ever recommend it

Your service is disgusting

I am a mother of three who is unemployed and I am struggling a lot , my kids doesn't have food my bills are not paid , debt collectors are harassing me

My daughter didn't go to school today cos I don't even have petrol money

I need to be contacted urgently on ********** </div>