Bad Customer Service

Gravely disappointed with the kind of customer service offered by Alexander Forbes, a company that supposedly, values their customers since it manages other people’s money. Your low service ratings on this platform is evidence of how people really feel about Alexander Forbes! I’m starting to think that some of your agents take peoples travails for granted and/or delay payment for reasons unbeknownst to me. Your customer service agents have failed to follow instructions and promises made on your own automated response message “”. Resubmitted forms to Alexander Forbes that were previously completed and sent to previous employer. Firstly, your company failed to acknowledge receipt of my claim and give feedback within the specified period “Feedback will be issued in 2 working days” on numerous occasions. secondly, I’ve been trying to obtain a mere benefits statement without success! After several phone calls and attempts to reset password, a month later, I’m still unable to log on to your online platform.

We call your customer care, stay on the line for long, repeat the same information, only to be let down by AF customer service agents. This has to be one of the worst service I have ever experienced.