FM
Fundiswa M
1 reviews | Active since Nov 2019
15 Oct 2024, 08:37
Bad customer service
I just called your call center this morning regarding the message I've received of you can't deposit my money because my bank won't allow you. I've waited for 15 good minutes to get one of your agents after verification he said he needs to check the status of my claim I should wait. 3 minutes went by and after that the call was dropped. What a waste of my time and my airtime for the call to be dropped. This is really frustrating so what now, your service sucks
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Replies (1)
Alexander Forbes Financial Services's replyOfficial
16 Oct 2024, 16:45Dear Fundiswa ,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply16 Oct 2024, 16:45
Official
Dear Fundiswa ,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations