Bad customer service

I have requested my pensions statment and contact details for a relevent department that can assist with transfering my funds to my new employer, from the 25 /05/2021 I have been following up via your online customer service group email, today i get a respond from one of your agents who just referred me to your website to view my statment , however no response was given i relation to transferring the funds , this is clear that the agents are not eager to assist the website is used as an excuse to dismiss customer.

Can this matter be invested and I need information regarding transferring my pensions the sooner we cannot do that the better as i nolonger want to interact with your rude agents.

Contacts Tebogo Moshori *** ***