lM
loretta M
1 reviews | Active since Sept 2016
27 Sept 2024, 11:03
Bad customer service
I have been on hold for more than an hour. The what's app communication is off. The worst service ever. I doubt our money still exists. This company needs to be reported
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Alexander Forbes Financial Services's replyOfficial
30 Sept 2024, 11:24Dear loretta,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation
Alexander Forbes Financial Services's reply30 Sept 2024, 11:24
Official
Dear loretta,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation