Bad Customer Service

Alexander Forbes contacted me regarding unclaimed money that need to be paid out. I sent the documents as requested, I made an error on the banking details as the account was closed by FNB without my knowledge. I re-sent everything again including the new bank account, but they still FAIL to notify me notify me regarding an error. I must always make a follow up even if though they sit weeks with this information . That tells me if I don't make a follow up, they won't bother to inform unless I do so.