ZP
ZIKHONA P
1 reviews | Active since Dec 2016
29 May 2025, 01:33
Bad Customer Service!
Just how many times does a simple query have to get 'escalated' before someone actually does their job correctly?
Don't bother with an automated response, as that will just drive me over the edge more!
The service from AF is **********!
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Replies (1)
Alexander Forbes Financial Services's replyOfficial
29 May 2025, 08:02Dear Zikhona,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply29 May 2025, 08:02
Official
Dear Zikhona,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations