AW
Abel W

1 reviews | Active since Jun 2025

19 Jun 2025, 12:47

Bad Customer Service

Good afternoon

I am so dissapointed in this company. Their customer service are really bad. They suppose to pay me money of a policy. I submitted my documents 3 months ago, but did not received any money or any correspond.

I phoned them several times,but it seems like no one is working there. If I phone, someone always put me through to this and that person, but at the end I stayed on the line,and then the phone got cut off. So I want to know how are they gonna help me if nobody are available when you phone them.

I also send emails but with no replies . BAD SERVICES.

I don't think I will recommend anybody to do business with them. I really am dissapointed in how they treat their clients 👎

0
Replies (1)
Alexander Forbes Financial Services
Alexander Forbes Financial Services's reply19 Jun 2025, 14:05
Official
Dear Abel,
 
At Alexander Forbes, our clients are important to us, and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.  
 
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. 
 
We will investigate your query and provide feedback with the contact details provided.   
  
Kind Regards 
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