FK
Folang K
1 reviews | Active since Oct 2017
10 Mar 2026, 16:29
Bad continuing service
I'm really disappointed on how this company claims to resolve issues for it's clients.1st they use robot to respond to initial complaint on Hello Peter,then after 48 hrs sent an email without any convincing info to a client without even apologizing for misunderstanding.I request a telephonic contact not email robot responses.On the email they don't provide details of a specific contact dept/person which directly deals with the matter at hand.They only provide generic email.They don't even bother to call back a client.i provided the following details, Contact person: Kopano Tel no: *** They didn't bother to call, they just sent an email without further explanation. Bad very very bad
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Replies (2)
Alexander Forbes Financial Services's replyOfficial
10 Mar 2026, 16:41 Dear Folang
At Alex forbes, our clients are important to us, and I am sorry to learn that you are dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint.
We will investigate the matter and provide feedback using the contact details you have provided.
Regards
Alexforbes Customer Experience
At Alex forbes, our clients are important to us, and I am sorry to learn that you are dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint.
We will investigate the matter and provide feedback using the contact details you have provided.
Regards
Alexforbes Customer Experience
Alexander Forbes Financial Services's reply10 Mar 2026, 16:41
Official
Dear Folang
At Alex forbes, our clients are important to us, and I am sorry to learn that you are dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint.
We will investigate the matter and provide feedback using the contact details you have provided.
Regards
Alexforbes Customer Experience
At Alex forbes, our clients are important to us, and I am sorry to learn that you are dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint.
We will investigate the matter and provide feedback using the contact details you have provided.
Regards
Alexforbes Customer Experience
FK
Folang K's updateReviewer Update
10 Mar 2026, 16:47Please contact Kopano on *** you have sent him email he doesn't understand so basically you didn't resolve his complaint.Do you only resolve your complaints via emails only?if thats your business model I think you need to change cos it's frustrating.. there's no human touch in your service
FK
Folang K's update10 Mar 2026, 16:47
Reviewer Update
Please contact Kopano on *** you have sent him email he doesn't understand so basically you didn't resolve his complaint.Do you only resolve your complaints via emails only?if thats your business model I think you need to change cos it's frustrating.. there's no human touch in your service