Bad company and the worst service

Wrote a review and still had to call them again on the 4th of Sept to do another follow up and they had said my claim was sent to Sars for tax. I call again today the 11th of Sept to do another follow up and they say I have to wait 48hours because it has been sent for tax. I am really just sad and so disappointed since applying from June and have not been able to pay for anything. I am in arrears and can't take care of my child. They really don't care and as for the reply they sent last time,it was just for show since I still had to be the one getting back to them for a follow up.

Is there anyone who can assist? as I am so sad and disappointed as to how things are done. They said they had escalated the matter to the manager but the manager cares less since I had to be the one who calls for a follow up. I am so tired of the never ending turn around from the 13th of July receiving an sms saying my claim will be finalized after weeks.