PN
Prenel N
1 reviews | Active since Nov 2018
12 Jan 2021, 15:49
bad communication.
i have been trying to contact alexander forbes for over a week regarding access to my provident fund as i was retrenched last year. these funds are needed for hospitalization of a family member yet no communication is ever received from them. they transfer between departments and i am left holding for long periods (i have been retrenched, i do not have funds to be using airtime the way im expected to) this is so pathetic, i have to run in circles to access my own money, yet to take a policy they will call continuously.
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Alexander Forbes Financial Services's replyOfficial
13 Jan 2021, 08:38Dear Prenel
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Client services
Alexander Forbes Financial Services's reply13 Jan 2021, 08:38
Official
Dear Prenel
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Client services