Bad communication

I have submitted my 2pot claim on the 5th of September. Nothing happend on the afconnect site. I called numerous times. I sent them a email in the 19th asking what is the hold up only for a reply on the 22 to say they need a marriage certificate which im divorced now already. Sent the documentation on the 23rd. Nothing happened after. I sent another email on Monday 30th got a reply on the 30th asking for ID and marriage certificate again. Email all the documents again on monday. Called this morning 3rd only for this agent to tell me its on manual validation. And nobody informed me about it when i called the first time. Now he is telling me ita going to take another 2to4 weeks to be escalated cause of the manual claim. I am so disgusted with how the communication is with this claiming process.