Bad clients service

I resigned at my previous employer in August 2024 and Alexander forbes started my claim on the 3 October and was supposed to be paid out in 6 to 8 weeks but that was not done as they are administrators submitted an incorrect amount to sars and never corrected it until I called to check what is happening and their team leader by the name of Kabelo made sure it was done on the 20 November. The sars derictive came back and my payment was not processed still and when I called I was told I'm still within the 7 to 14 days. I spoke to their agent by the name of Babalwa and wanted to speak to their team leader and she told me that she is busy with another client. I was then transferred to their complaints department. I told the Dipuo that my mom needs to go for a surgery on Friday and I need that money to pay her medical bills as I have been moving her surgery date because of them not doing things right. I don't know if my mother must die because of their incompetence.