AN
Aluwani N
1 reviews | Active since Aug 2020
12 Dec 2024, 12:00
Bad client experience,
Alex Forbes, I’m exhausted from trying to reach you in all your client service channels but not getting any response. Yesterday, I waited on the phone for 30 minutes but no agent was available to assist. I have since called twice and still no agent is available to help. I have sent emails and your WhatsApp channel is the worst. I need help because of an agent tax matter.
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Replies (2)
Alexander Forbes Financial Services's replyOfficial
12 Dec 2024, 12:23Dear Aluwani
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Alexander Forbes Financial Services's reply12 Dec 2024, 12:23
Official
Dear Aluwani
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
AN
Aluwani N's updateReviewer Update
16 Dec 2024, 11:47Multiple people within your company have reached out to me but the issue is still unresolved. I’m struggling to understand why as the assistance I need is supposed to be within your service offering
AN
Aluwani N's update16 Dec 2024, 11:47
Reviewer Update
Multiple people within your company have reached out to me but the issue is still unresolved. I’m struggling to understand why as the assistance I need is supposed to be within your service offering