RA
Rushen A
1 reviews | Active since Nov 2022
13 Jun 2023, 01:18
Bad claim process
Bad services dropping calls on me only answer when you select the survey options // tell you lies just about what they see on the account can't provide concrete information about claims keep extending time frames when all docs is sorted already I'll call tomorrow and find out I need to wait another 48 hours to try and get a response from back office.
Helpful (0)
Replies (3)0
Replies (3)
Alexander Forbes Financial Services's replyOfficial
13 Jun 2023, 08:59Dear Rushen
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply13 Jun 2023, 08:59
Official
Dear Rushen
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
RA
Rushen A's updateReviewer Update
15 Jun 2023, 10:21Recieved a call the very same day about the complaint that they will get back to me at the end of the day I'm waiting almost 48 hours for this call... I feel Alexander Forbes has ****** what is owed to me they can't answer any of my calls giving false statements about my claim no back office response it has been way over there time frames... They are ****mers.
RA
Rushen A's update15 Jun 2023, 10:21
Reviewer Update
Recieved a call the very same day about the complaint that they will get back to me at the end of the day I'm waiting almost 48 hours for this call... I feel Alexander Forbes has ****** what is owed to me they can't answer any of my calls giving false statements about my claim no back office response it has been way over there time frames... They are ****mers.
Alexander Forbes Financial Services's replyOfficial
15 Jun 2023, 11:01Dear Rushen
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We can confirm that contact has been made and an update was provided regarding the progress of your claim.
Kind Regards
Customer Insights and Escalations
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We can confirm that contact has been made and an update was provided regarding the progress of your claim.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply15 Jun 2023, 11:01
Official
Dear Rushen
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We can confirm that contact has been made and an update was provided regarding the progress of your claim.
Kind Regards
Customer Insights and Escalations
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We can confirm that contact has been made and an update was provided regarding the progress of your claim.
Kind Regards
Customer Insights and Escalations