GN
Godfrey N
1 reviews | Active since Jun 2015
19 Sept 2024, 07:30
Bad benefit withdrawal experience.
I claimed from the 2pot system on 4 September and I am still to receive my withdrawal. There's no communication whatsoever. It is as if they were not aware of this change. Worst experience ever!
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Replies (3)0
Replies (3)
Alexander Forbes Financial Services's replyOfficial
19 Sept 2024, 10:26Dear Godfrey
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind Regards Customer Insights and Escalations
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind Regards Customer Insights and Escalations
Alexander Forbes Financial Services's reply19 Sept 2024, 10:26
Official
Dear Godfrey
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind Regards Customer Insights and Escalations
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind Regards Customer Insights and Escalations
GN
Godfrey N's updateReviewer Update
19 Sept 2024, 10:29Automated response, not good enough
GN
Godfrey N's update19 Sept 2024, 10:29
Reviewer Update
Automated response, not good enough
GN
Godfrey N's updateReviewer Update
20 Sept 2024, 07:04As expected, no communication whatsoever from this FSP even after releasing their automated response, this shows you how they do not even give a **** about their clients. The withdrawal is not even worth it anymore as it was taken out for an emergency, do they care? NO, do we need to take out some drastic actions for you to take us seriously???
GN
Godfrey N's update20 Sept 2024, 07:04
Reviewer Update
As expected, no communication whatsoever from this FSP even after releasing their automated response, this shows you how they do not even give a **** about their clients. The withdrawal is not even worth it anymore as it was taken out for an emergency, do they care? NO, do we need to take out some drastic actions for you to take us seriously???