RA
Riekert A
1 reviews | Active since Dec 2019
25 Sept 2024, 15:09
Bad
I APP**** FOR MY TWO POT SAVINGS ITS BEEN 25 DAYS SINCE I HAVE APP**** STILL NO FEEDBACK ON HOW FAR MY CLAIM IS WHEN YOU CALL YOU ARE PLACED ON HOLD WITH NO ANSWER WHEN YOU SEND E MAILS THERE IS NO REPLY SO WHATS THE USE OF OFFER8NG A SERVICE BUT YOU DONT DO ANYTHING TO ASSIST
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Replies (2)
Alexander Forbes Financial Services's replyOfficial
26 Sept 2024, 13:34Dear Riekert
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind Regards Customer Insights and Escalation
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind Regards Customer Insights and Escalation
Alexander Forbes Financial Services's reply26 Sept 2024, 13:34
Official
Dear Riekert
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind Regards Customer Insights and Escalation
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind Regards Customer Insights and Escalation
RA
Riekert A's updateReviewer Update
28 Sept 2024, 09:09No call was received from you as stated today is day 26 with no movement
RA
Riekert A's update28 Sept 2024, 09:09
Reviewer Update
No call was received from you as stated today is day 26 with no movement