Bad Attitude and back hand service

I called this morning to enquire about a Surplus Apportionment, I received such good service from a gentleman Mohammed who then transferred me to another gentleman Fazel, again very friendly who then transferred me back to the original platform but a lady with the name Maria answered, Maria was unsure of her facts and just informed me very rudely to call in once a month to check if the unclaimed benefits for Fedhasa has been fully transferred as she cannot tell me when as it does take long, not one month, not 2 months and not 3 months thus I should call in once a month to check how far and if the Fedhasa unclaimed benefits are fully transferred. I must say that for a major company as Alexander Forbes FS this is not acceptable.<br>