Bad administration of Sasol Pensionfund by Alex forbes

Extremely Poor Service and Delayed Pension Payout Alexander Forbes received my claim on 24 March, yet my vested pension payout has still not been processed to date.

Instead, only two very small amounts were paid from my savings pot which was below R 3000, not my vested pension. Because my account was in a negative balance, I received nothing. My online profile still shows no progress on the actual pension claim. I even initiated a separate savings‑pot claim because it became clear there was no urgency, despite informing them that I have now gone into the third month with no income.

Communication has been inconsistent and unhelpful. I was contacted once by an employee, Jaden, from Admin and Lebo send me several emails. Jaden mentioned “IT issues” and promised an email that never arrived. Since then, there has been no update, no urgency, and no accountability.

This level of service is unacceptable for a company entrusted with people’s retirement funds. My UIF processes claims faster than Alexander Forbes can you believe it. I cannot believe a company like Sasol entrust Alexander Forbes to handle their employees' pension fund with this type of service.

I urgently request proper communication and immediate resolution of my vested pension claim. I don't want excuses I want my vested pension fund money.