Bad admin and customer Support

I was contacted by a tracing company (ICTS Tracing) in June 2022 regarding a Retirement fund from AF Access Retirement Fund. Apparently this was unclaimed from a previous company. Anyway, I was really excited to have extra cash in my pocket so I went about gathering all required information and sent my documents through to ICTS Tracing services on 5 July 2022 and was advised that my claim will be forwarded to Alexander Forbes for final processing. On the 8th of August 2022 I sent an email to Alexander Forbes (contactus) to which I only received a reply on the 10th asking who I sent the docs to (email address). Early on the 11th I responded with both email addresses. 14 August, I received a response confirming that this tracing company is legit. The response here was that "We have asked for them to please revert to you directly." I have not heard a thing from this tracing company. In A completely different email, on 8 August 2022, I emailed again to asked how far the process is. My response on 12th "Please confirm whether you are able to forward us the documentation you have completed in order to process the claim." At that time I emailed the tracing agent and advised Alexander Forbes never received my documents, he has not responded yet. 12 August 2022, I re-sent the docs to AF (highly IRATE as it is). 18 August I sent another email, asking for feedback on the email I sent 12th. I requested feedback again the next day, again on 22nd and 23rd. On 23 August I received a response saying the following: Good Day Chante We confirm receipt of your documents and processing of the claim will commence. Payment will be finalized in the next 2-3 weeks. If we experience any delay or have further queries, we will revert. Apologies for the delayed response. My response on the same day was It's really weird that this is the case seeing that my documents were sent over a month ago...no response was given here. 29 August 2022, I sent another email and was rep**** this morning(01 September 2022) with the following: Good day Chante,

Thank you for your email. AF Access refers to the type of fund/product that your investment falls under. We have different investment portfolios and Access is one of the types of investment portfolios that you fall under. I hope you find the above in order. Kind Regards, Zama Scheepers Alexander Forbes Client Interaction Centre Group Services Tel +***1 | Fax +***1 | ***

I am not sure what caliber of agents Alexander Forbes has but this is really ridiculous to say the least. You guys obviously do not care about respecting and treating each and every client with respect.

My claim should have been processed and paid out to me already. You're wasting my time.