Awful Service from Alex Forbes

I recently filled claim with AF from my two pot money. The claim went through and i received a Claim number they even send me a sms to verify that they had received my claim. Two days later i phoned to check if they received it they assured me they have and that it's being processed. I just phoned them today now all of a sudden i don't excist according to them. They can't find my claim number they can't find my ID number nothing. How does a *********** company like this still practice? They don't care about their customers and people should move their money from them. Terrible service and very unprofessional from Alex Forbes i will take my money and go somewhere else.