Awaiting payout but get no communication as to when

This claim comes from the start of October 2024. My first two occasions contacting AForbes was a bliss(Helped by Imran Lanie & Nozipho Mntuyedwa). Got the info I needed and was given a fair ETA on the payout of my claim. I waited the 2 weeks since then and made contact middle November again, then I was helped by someone who I know was on training because he told me the payout I received the day I called was my full fund which I later found out was my two pot being paid before my withdrawal comes. Upon my fourth call now close to the end of November I was now told the administer busy with my claim made a “mistake” when sending it to SARS so the wait will be longer as they have to resubmit the claim. I called the 5th time a week later and I was told it has come back from SARS(for the 2nd time) and its just the final payout to happen. Today I call again, and I get told a contact centre manager Mr Kabelo Ramokgopa who ive been mailing(and he doesn’t reply, just asks for my ID number then doesn’t reply still 2 days later ) has sent a escalation to the administrators as to what’s the next move with my money. The worst part is every time I have to call and every time I get the same answer that I must just wait, its now caused me a HUGE amount of frustration. Imagine receiving 2 separate small payouts over 2 months and being told its two pot money after the sars directive but never get the full amount. LIKE WILL AFROBES EVER PAY ME? DO I HAVE A PROVIDENT FUND OR ARE THEY JUST STALLING? Bear in mind I’m waiting for a payout of 20k plus!!!! These administrators hide behind the fact that they will never be contacted by the client and they make mistakes and take 2 months with paying claims out & the call centre just repeats the same sing song giving ETAs that are not being with held to. A BANK-TO-BANK TRANSFER IS NOT ROCKET SCIENCE, ITS AS SIMPLE AS WHEN WILL YOU BE MAKING THE PAYMENT AND WHEN WILL IT REFLECT ON MY SIDE!!!!! I see many complaints all with a common narrative of a person with no one(administer) is busy with the payout but it never happens. Contact the client with regular feedback don’t let them run after you LIKE ITS COMMUNICATION 101 WHAT THE HECK!!!!!