Await my withdrawal payout

I am so frustrated with AF really bad service and seemingly *********** employers!! My provident fund withdrawal was submitted 19 March 2019 and I was informed it will take 4 - 6 weeks to process. I had no problem with that and patiently awaited my pay out. Just before the 6 weeks passed I thought I will give them a call....oh my world....the beginning of the end for me.

To make a long story short.....you wait more than 10 minutes for them to answer, when they eventually do answer you have to hold on forever again for the agent to try and find out what is going on, which most of the time they have no idea what is happening. Every time I contact them, they have to refer it to the admin / back office and it will take 3 to 5 working days,

One of the agents logged a complaint and even the Complaints department don't seem too eager to assist, this all happened about 2 weeks ago and I still have not received my payout.

On Friday I received an sms to say my payment rejected due to an automated validation (which is a 1st for me, I normally don't have problems with payments to my bank account).

After phoning on Monday again and having to hold on forever once again, I was informed I must email through a copy of my ID and bank statement to proof I am who I say I am. As you hardly ever receive any feedback from AF, I phoned in this morning to confirm if they have received everything and when I can expect payout. I had to hold on once again and when the agent came back I had to tell her when I emailed it, what is my email address I emailed it from, etc. Then I was told she will escalate it and will take 3 - 5 working day. I nearly exploded.

I am so tired of this, I just want my money to be paid out to me....good grief man, how difficult is that?? I don't blame the call centre agents, I blame the people who are processing the withdrawal as there seems to be a problem, a HUGE problem if I look at all the complaints on Hello Peter.

I sincerely hope this can be sorted urgently as I am past annoyed with this company!!

May thanks, Karen