CM
Celest M

1 reviews | Active since Aug 2014

26 Sept 2025, 15:07

AVOID ALEXANDER FORBES (SPECIAL NOTE TO BUSINESSES) AS PENSION / PROVIDENT PROVIDER FOR YOUR EMPLOYEESWARNING - ALEXANDER FORBES INCOMPETENCY FOR PENSION / PROVIDENT FUNDS!!!!

AVOID ALEXANDER FORBES (SPECIAL NOTE TO BUSINESSES) AS PENSION / PROVIDENT PROVIDER FOR YOUR EMPLOYEES - ***** WARNING - ALEXANDER FORBES INCOMPETENCY FOR PENSION / PROVIDENT FUNDS!!!! STAY AWAY!!!! AVOID AT ALL COSTS!!!!!! 0-star review if possible! ALEXANDER FORBES IS SUPPOSED TO BE A FINANCIAL COMPANY, BUT THEY can't even submit tax information correctly and we as the unlucky employees of companies who forces us to have a pension / provident fund with AF, have to suffer. And they don't care! Total ignorance when it comes to urgent issues that it is now 3+ months in the "repair" status. DELAYS, DELAYS, DELAYS DUE TO ALEXANDER FORBES' IGNORANCE AND "SERVICE DELIVERY" - INSTEAD OF DOING SUBMISSIONS CORRECT FROM THE START!!! Total incompetence as they just don't respond to emails, phone calls, etc. Even here on Hellopeter they just send their old computerised response!

0
Replies (2)
Alexander Forbes Financial Services
Alexander Forbes Financial Services's reply29 Sept 2025, 08:24
Official
Dear Celest, 

At Alexander Forbes, our clients are important to us, and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.  
 
We hereby acknowledge receipt of your complaint. 
 
We will investigate your complaint and provide feedback on the contact details provided.   
 
Regards 
Alexforbes Customer Experience 
CM
Celest M's update29 Sept 2025, 08:58
Reviewer Update
AVOID!!! AVOID!!!!!!!!!!!!! ALEXANDER FORBES ARE TO BE AVOIDED BY BUSINESS WHO'S LOOKING FOR INVESTMENTS IN PENSION / PROVIDENT!!!!!! MOST *********** AND UNRELIABLE "FINANCIAL" COMPANY IN SOUTH AFRICA!!!!

All the previous lies on the email just got REAL!

"Based on current progress, we envisage completing the process by 30 September 2025."

Now they tell us "DELAYS AND Next steps will be shared by 30 Sept."

TAX SUBMISSIONS ARE CLOSING MID OCTOBER????!!!!!

SUPPOSE THEY DON'T CARE ABOUT THAT EITHER - JUST LIKE THEY DON'T EVEN CARE / BOTHER TO HAVE HUMAN RESPONDS TO EMAILS, AND IGNORING US WHO DID NOT CHOOSE TO USE ALEXANDER FORBES FOR OUR INVESTMENTS ANY MORE!