RM
Ron M
1 reviews | Active since Jul 2015
21 Dec 2021, 08:45
Automated calls unanswered
After a further 16-minute-26-second phone call, the automated response repetition of “we are aware of your call, please wait for the next available consultant” became unacceptable. This all despite me trying on previous days and occasions experiencing the same delays.
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Replies (1)
Alexander Forbes Financial Services's replyOfficial
21 Dec 2021, 15:15Dear Ron M
Thank you for taking the time to advise us of the service you experienced.
I hereby acknowledge receipt of your complaint and apologise for the inconvenience caused.
I will investigate your query and provide feedback with the contact details provided.
Kind Regards,
Client Services
AAAA-1849
Alexander Forbes Financial Services's reply21 Dec 2021, 15:15
Official
Dear Ron M
Thank you for taking the time to advise us of the service you experienced.
I hereby acknowledge receipt of your complaint and apologise for the inconvenience caused.
I will investigate your query and provide feedback with the contact details provided.
Kind Regards,
Client Services
AAAA-1849