Are you willing to risk your money with Alexander Forbes.... ?

On 6 August 2019, I left my previous employer. I contributed towards a provident fund and opted to withdraw my funds upon resignation. My policy number is M210***x3. I've made numerous progress calls to the call center, quoting the withdrawal reference number when the forms were submitted. The common response I received when I request the progress of my withdrawal, was... "I cannot see anything on the system" or "I'm waiting on the fund manager". To my surprise after 2 months, I learned that the manager was changed from Anele on 021 26***x3 to Karabo Magolo on 011 26***x0, Mag******@aforbes.com, because Alexander Forbes could not contact Anele. I do not have all the names of the agents I spoke to because there have been so many, Stacy, Kwezi and William to name a few. I wonder if the staff is trained for the "insurance business" and to deal with the products they offer. The fact that Alexander Forbes could not contact a fund manager makes me anxious.... are they [Alexander Forbes] the right people for the job or should you look to a more established company like Old Mutual or Sanlam? Is this treating the customer fairly or even putting the customer's needs first. If they were open and honest by saying... "We cannot contact the fund manager.... he/she is having some problems to deal with"... I would understand. We are human we deal with things. I have a sympathetic ear but to cause fear and anxiety is a serious problem. In my opinion, this was a scary and hellish experience I do not want to repeat. This is my review, my opinion, my experience with Alexander Forbes…. It’s day 69 and I’m still waiting on a response from Alexander Forbes.