Appalling unprofessional service

Alexander Forbes does not keep promises and use festive season as mitigation why they don't provide feedback or their work is not done. They say that payments will be done within 6 to 8 weeks, its been more than 10 weeks now, only to find out that because of the two weeks from the 22nd December to the 5th of January payment will be delayed with another 2 weeks, pay out will now only be done after 13 weeks.

When we inquired the first time, we were told that nothing was done and the person dealing with it was on leave, it will however be referred to a manager who will call back 4 days later, no feedback. Today the problem was blamed on departments being behind on payments since October 2025. call dropped, tried again, dropped again, called again, dropped again and now there is no answer. They don't even try to call back after the call dropped.

The service is absolutely appalling. Membership number M***6 GA Martins.

I am not convinced that this will receive any attention. I will lodge a formal complaint with the Ombudsman and FSB and anybody who wants to listen to get this resolved. You can not promise payment within 6 to 8 weeks and then add excuses like we only received it late and we had a soft closure during December.