APPALLING SERVICE -NO COMMUNICATION - NO SERVICE

<p>I have been calling for my claim since the 21st Nov and have had no joy to date.<br />21st Nov- was told that I had to send through my bank statement and ID copy because there was a problem with my surname [which by the way have been using since Sept 1997]... I did all that and called later in the day to check if they were received and was asked to call again on Friday.<br />25thNov - I called and was told that there is no feedback from admin and a follow up will be done.<br />29thNov - I called only to be told that it takes 14 days for a claim to be processed but with no clarity as to whether it was from the 21st or the 25th.</p> <p>1st Dec - called again and I then requested to speak to someone senior and was told that it was Eric and he will be calling me back.<br />6 days later [today] I'm advised that my query was escalated to Eric and he had escalated it further to complaints and on your system, it has today's date.<br />-NO ONE BOTHERED TO TELL ME THAT THERE WAS A PROBLEM WITH MY SURNAME (STILL DON'T UNDERSTAND HOW)<br />- NO ONE COULD GIVE ME A CLEAR TURNAROUND TIME AS TO WHEN WILL MY CLAIM BE PROCESSED<br />-I HAVE BEEN AWAITING ERIC TSHAMANO'S CALL AS PROMISED AND TO ESTABLISH THAT HE HAD ESCALATED TO COMPLAINTS AND DIDN'T BOTHER GIVING ME FEEDBACK<br />- OBVIOUSLY NO ONE CARES AND AM THE ONLY ONE WHO BOTHERS TO BE GETTING FEEDBACK BY MAKING FRUITLESS CALLS TO YOU... AFTER ALL ITS NOT YOUR MONEY<br />-I HAVE BEEN PROMISED A CALL BACK WITHIN THE NEXT 24hrs FROM KUSHA NAIDOO WHOM IS APPARENTLY HANDLING MY COMPLAINT ... WE'LL SEE IF THAT WILL EVER HAPPEN</p> <p>- WHY DON'T YOU COMMUNICATE AND AND TIMEOUSLY ADVISE IF A CLAIM IS REJECTED AND WHY?</p> <p>- NO ONE EVER PROVIDES ANSWERS, YOU ASK FOR CLARITY AND YOU 'LL ALWAYS GET THE "ITS NOT WITH US/ I DON'T HAVE THAT INFORMATION ON MY SIDE" LINE<br />"I NEED TO KNOW WHAT IS CAUSING ALL THESE DELAYS AND WHEN CAN I EXPECT TO RECEIVE MY MONEY - AFTER ALL ITS DUE TO ME</p>