KN
Karabo N
1 reviews | Active since Jan 2021
21 Jan 2025, 11:16
Appalling Service
I have submitted my pension fund withdrawal in October through the company that was managing my fund (National Bargaining Council for the Electrical Industry), They submitted my withdrawal request early November 2024 and till today, I haven't received my payout, I've called numerous times and I have been sent from pillar to post, even today I called and I was made to hold on the line for approx 30 mins and I was promised a call back promptly and no one called. I'm appalled by the service I've received and would not recommend Alex Forbes to anyone. My children are without proper school uniform because of the lack of money. Contact me on ***
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Replies (5)0
Replies (5)
Alexander Forbes Financial Services's replyOfficial
21 Jan 2025, 11:57 Dear Karabo,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation
Alexander Forbes Financial Services's reply21 Jan 2025, 11:57
Official
Dear Karabo,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation
KN
Karabo N's updateReviewer Update
21 Jan 2025, 12:39Thank you for your prompt response. Please can you tell me how far my request is in the process???
KN
Karabo N's update21 Jan 2025, 12:39
Reviewer Update
Thank you for your prompt response. Please can you tell me how far my request is in the process???
Alexander Forbes Financial Services's replyOfficial
22 Jan 2025, 08:10Dear Karabo
Please be advised that one of our specialists will be in contact with you.
Please be advised that one of our specialists will be in contact with you.
Kind Regards
Customer Insights and Escalation
Alexander Forbes Financial Services's reply22 Jan 2025, 08:10
Official
Dear Karabo
Please be advised that one of our specialists will be in contact with you.
Please be advised that one of our specialists will be in contact with you.
Kind Regards
Customer Insights and Escalation
KN
Karabo N's updateReviewer Update
22 Jan 2025, 13:06Hi,
Again I called in today, I was promised a call from the manager and I waited for approx 30 mins and I had to go onsite. I left my phone with my colleague, the manager did call twice while I was working at the boiler room. I ran out of airtime while calling the call centre I left a message that I was available for him I have now sat for 2 and half hours waiting for your call. Please don't call me anymore I'm not interested in your call. Please just sort out my claim we don't need to discuss anything I'm now to the point of being fed up.
Again I called in today, I was promised a call from the manager and I waited for approx 30 mins and I had to go onsite. I left my phone with my colleague, the manager did call twice while I was working at the boiler room. I ran out of airtime while calling the call centre I left a message that I was available for him I have now sat for 2 and half hours waiting for your call. Please don't call me anymore I'm not interested in your call. Please just sort out my claim we don't need to discuss anything I'm now to the point of being fed up.
KN
Karabo N's update22 Jan 2025, 13:06
Reviewer Update
Hi,
Again I called in today, I was promised a call from the manager and I waited for approx 30 mins and I had to go onsite. I left my phone with my colleague, the manager did call twice while I was working at the boiler room. I ran out of airtime while calling the call centre I left a message that I was available for him I have now sat for 2 and half hours waiting for your call. Please don't call me anymore I'm not interested in your call. Please just sort out my claim we don't need to discuss anything I'm now to the point of being fed up.
Again I called in today, I was promised a call from the manager and I waited for approx 30 mins and I had to go onsite. I left my phone with my colleague, the manager did call twice while I was working at the boiler room. I ran out of airtime while calling the call centre I left a message that I was available for him I have now sat for 2 and half hours waiting for your call. Please don't call me anymore I'm not interested in your call. Please just sort out my claim we don't need to discuss anything I'm now to the point of being fed up.
Alexander Forbes Financial Services's replyOfficial
12 Mar 2025, 16:15Dear Karabo
At Alexander Forbes, our clients are important to us and I am sorry to learn that you were dissatisfied with our service.
We hereby acknowledge that your claim payment was finalized.
At Alexander Forbes, our clients are important to us and I am sorry to learn that you were dissatisfied with our service.
We hereby acknowledge that your claim payment was finalized.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply12 Mar 2025, 16:15
Official
Dear Karabo
At Alexander Forbes, our clients are important to us and I am sorry to learn that you were dissatisfied with our service.
We hereby acknowledge that your claim payment was finalized.
At Alexander Forbes, our clients are important to us and I am sorry to learn that you were dissatisfied with our service.
We hereby acknowledge that your claim payment was finalized.
Kind Regards
Customer Insights and Escalations