Appalling service

At this point even the 1 star I’ve given is more than what you deserve. I made my 2 pot withdrawal on the 5th of September to this date my status has not moved Assessment, I called you guys a numerous times and your Agents told me I needed to submit a marriage certificate to my surprise I asked why would that be and was told my surname was captured differently to what was on my ID document I asked my employer to clarify this and that was done on the 1st October and was told when I called the email received would be forwarded to the consultant working on my instruction so that they can proceed nothing has happen my claim status on AF connect is still Assessment it is extremely frustrating to deal with you guys as it seems like one tells you this and the other that.