APPALLING SERVICE !!!!!!!!!

<p>I recieved an sms saying your payment has been rejected due to an automated bank validation process. Please contact Alexander Forbes on ********** 333 . I did not understand since my banking details have never changed and even on the claim form it was still the same details I have always used, I called anyways to find out what was missing and i was told the account was closed i need to send them a confirmation letter from the bank and certified ID copy and also fill in the form they sent to me which i did and no one could confirm what details were those what account no etc so i dnt even know. So i was advised this will take 3 to 5 working days and the payment will be in my account by then but there is nothing since . i keep calling AF and they keep telling me they havnt actioned anything on my profile and its the administrators that deal with this i shoud call after 2 days and i get the same answer each time and no one is willing to assist. I cnt speak to a manager apparently he is always on the phone and i can not speak to any administrator as they do not take calls ..I dn't know what to do anymore !!! i mean this is my money i am not asking for a loan its my money. I will never recomend AF to anyone it is the worst company anyone can invest with but too bad my company is using them</p>