NZ
Nandi Z
1 reviews | Active since Sept 2013
02 May 2025, 16:09
Appalling Service!
I have been given the runaround by AF between Wednesday and today, the 2nd of May. I am on what is my 16th call to AF, looking for assistance. The "financial advisor" I was told to call (Dimakatso) hung up on me - unprofessional and uncouth, to say the least.
Due to not receiving ANY help from ANY of the people I have spoken to in all 16 calls, hellopeter it is.
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Replies (1)
Alexander Forbes Financial Services's replyOfficial
04 May 2025, 19:44Dear Nandi ,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation
Alexander Forbes Financial Services's reply04 May 2025, 19:44
Official
Dear Nandi ,
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation