Appalling Customer service and lack of process

Despite having sent proof of new banking details which were acknowledged as received, as well my daily calls to the the hugely inefficient help desk as well as mails, daily, to admin and the contactus email addresses (all ignored except for the form letters) - MY funds were still deposited into the wrong account which meant that I cant distribute the money between all my creditors. Thabo Sekete who promised to call back did NOT!. His feeble response via email promised little, saying that there was no guarantee that that a reversal was possible and that anyway, there would be an admin fee. WHY? Is Alex Forbes'[ mistake - Alex Forbes should fix it, as well as attend to the internal process that failed. i have been very disappointed with the company though they were 1st world