KD
Kent Dhlamini-Ndhlovu
1 reviews | Active since Nov 2019
05 Jul 2023, 07:40
Appalling customer service
Your service together with the brokers you use (Attooh in this case) is appalling. I left my employer in April and I still haven't received my money. Your agents refuse are also useless that I have to investigate for myself where my claim is. And now that you have app**** for directive and gotten it back, where Is my money??????? Why have I still haven't been paid 3 months later??? I am in financial distress. Please just give me what's due to me
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Replies (1)
Alexander Forbes Financial Services's replyOfficial
05 Jul 2023, 08:29Dear Kent
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
Alexander Forbes Financial Services's reply05 Jul 2023, 08:29
Official
Dear Kent
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalations