Appalling claims process

writing to bring your immediate attention to an ongoing issue regarding a claim I have lodged. Following my retrenchment from my previous business, I expected to receive payment on the 9th. However, the payment was rejected. I promptly provided all requested documents and was informed that the resolution process would take 3-5 working days.

Despite my persistent follow-ups every other day, I have encountered inconsistent information and excuses about delays from assessors. Each time I inquire, I am told a different reason for the delay, with promises that the payment will be processed promptly. Yet, two weeks have passed, and I am still awaiting my rightful funds.

When I requested a callback from a manager, I was informed that this too requires a 24-hour assessment of queries before any action can be taken. This lack of urgency and the inability to provide a consistent and timely resolution is highly disappointing, especially from a reputable company like yours.