VM
Valencia M
1 reviews | Active since Jan 2024
18 Sept 2024, 12:56
Appaling sezrvice
the most appalling service ever, zero acknowledgement of client's emails and escalations. I put in my two pot claim on the 7th of September, till today I have been paid out and most people I know have received their money. I have sent multiple email to their two pot queries email zero acknowledgement and/or correspondence. everyday it says I put in my claim zero days ago. I would never recommend their service to anyone, none of their phones get answered- its a total black hole yet my money is out of savings pot, hanging somewhere.
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Replies (2)
Alexander Forbes Financial Services's replyOfficial
18 Sept 2024, 15:07Dear Valencia
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind Regards Customer Insights and Escalations
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind Regards Customer Insights and Escalations
Alexander Forbes Financial Services's reply18 Sept 2024, 15:07
Official
Dear Valencia
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind Regards Customer Insights and Escalations
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention. We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused. We will investigate your query and provide feedback with the contact details provided. Kind Regards Customer Insights and Escalations
VM
Valencia M's updateReviewer Update
19 Sept 2024, 12:49I got the most standard response, zero effort whatsover by your consultant and to make it worse I send over 9 escalations and they chose to reply to my second escalation with the weakest response ever... I put in my claim on the 07/09/2024 and everyone I know who did it the same day, got their money last week already.. please urgently intervene. ref: ***image.png 179.55 KB
VM
Valencia M's update19 Sept 2024, 12:49
Reviewer Update
I got the most standard response, zero effort whatsover by your consultant and to make it worse I send over 9 escalations and they chose to reply to my second escalation with the weakest response ever... I put in my claim on the 07/09/2024 and everyone I know who did it the same day, got their money last week already.. please urgently intervene. ref: ***image.png 179.55 KB