Appaling Service Again- Alexander Forbes

Once again I write about this company and its poor quality of service to its clients. Firstly this time I kept getting told that they had not received my claim submitted in May this year. When I told them that I had submitted on numerous occasions and received acknowledgements by email each time they eventually decided to check and found my claim to be in the back office. I then asked to speak to the complaints department and was transferred to Mr Bengi Marais who was helpful but I am still having to wait for what which seems like an eternity for my money to be paid out to me.

Bengy Marais l Client Liaison Officer l Group Shared Services l FINANCIAL SERVICES

Tel +27 11 ********** l Sharecall ***l Fax +27 11 ********** l **********