FS
Fernanda S
1 reviews | Active since Feb 2019
24 Sept 2024, 11:01
Appaling Service
The most appalling service ever. I worked for a corporate pharmaceutical company Cipla and the employees retirement fund gets paid to Alexandra Forbes Financial Service. I left Cipla end June due to retirement age and three months later Alexandra Forbes still has not paid out my retirement fund. My financial advisor from Sanlam says Alexandra Forbes is dragging the payout, he has even contacted Cipla’s HR and asked for the Alexandra Forbes consultant that deals with Cipla and still nothing has been done from Alexandra Forbes side. Clearly someone is not doing their job.
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Replies (1)Alexander Forbes Financial Services's replyOfficial
25 Sept 2024, 15:24Dear Fernanda
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation
Alexander Forbes Financial Services's reply25 Sept 2024, 15:24
Official
Dear Fernanda
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
We will investigate your query and provide feedback with the contact details provided.
Kind Regards
Customer Insights and Escalation
