anxiety and frustration caused by AlexForbes and the consultants

I submitted my 2pot application on the 04/09/2024, I called and advised that the banking details where incorrect which I sent the documents on the 10/09/2024 as the system was giving glitches. I called to confirm if the banking details and ID copy where received and I was told I did not need to send, as the information will be received from my employer. I called again on the 13/09/2024 and I was advised I needed to send documents which were done again. I was further asked to speak to a Team leader. A lady by the name of Jasmine took my call and reassured me that the documents were received as I copied her on the email. She further stated that she would keep me posted once the banking details have been updated, till today no call or email from her. I checked my application and seemed like the application is still stuck on claim registered with 4 days. The 4 days is defiantly incorrect as the application was submitted 17 days ago. The reason I checked was because she had advised that I could log into the AF portal and check, the results are unsatisfactory. I was not saying she should push my application however I was simply asking for her to update and advise as promised. I am so frustrated because my 20 days ends on the 03/10/204 but I'm not sure if the details have been amended or not. Please advise if one should recapture the application and submit or if I should just forget about the request I put through for a portion of my money. This has been a stressing and frustrating encounter with AF. I just needed a portion of my funds, that's all. I am very disappointed with the service provided.