Answer your phone!

An agent from Alexander Forbes called me week ago about my mother's provident fund. Who knows why they called me... but I put them in touch with her.<br> <br> Since she is on the verge of retirement, we sought advice on what to do with the funds... and have been trying to get hold of Alexander Forbes ever since! WEEKS of endless IVR labyrinths and hanging on for 45 minutes at a time waiting for someone in Pension Withdrawals to answer. Nothing. <br> <br> We have complained on Facebook and they said that someone would make contact. That was last Thursday and still nothing.<br> <br> This is appealing service for any company - but especially shameful from a company offering a product so vital to their customers' subsistence!