Another great company down the drain

What is happening to AF? It's been months that my fund withdrawal supposedly is at the fund administrator stage, doing what? Emails goes unanswered filing on your complaints page too is a fruitless task. I have to call but cannot be transferred to thr person I last spoke to which results in another I'll get back to you and never do. Not one of your team who promised a feedback call ever honored their word, I was told payout whould be this week for the past month... What's going on here, where is the pride? This is day 1 of my voicing my concerns and we'll continue doing so it seems.