TR
Tashnique R

1 reviews | Active since Sept 2023

18 Sept 2023, 12:47

*********** and Useless

There should be a 0 rating option for this pathetic *********** financial services provider..It wouldve been well deserved..I am struggling since 24 August 2023 with this company just to correct the error made on their side which is blocking me from submitting my IRP5.After every call a TAT is given but no progress is made on my issue.I need to call back every time when no one calls as said.These little puppets on the other end also dont have a choice but to say what the useless management team tells them too..it really sad to work like this.Shame! Looks like the Tax dept employees also gets paid for doing nothing.Please steer clear from this *********** company.

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Replies (3)
Alexander Forbes Financial Services
Alexander Forbes Financial Services's reply18 Sept 2023, 12:58
Official
Dear  Tashnique
 
At Alexander Forbes, our clients are important to us and I am sorry to learn that you’re dissatisfied with our service. Thank you for taking the time to bring this to our attention.  
 
We hereby acknowledge receipt of your complaint and apologies for the inconvenience caused.
 
We will investigate your query and provide feedback with the contact details provided.   
  
Kind Regards
Customer Insights and Escalations
TR
Tashnique R's update18 Sept 2023, 13:14
Reviewer Update
Im not holding my breath as I've heard this before.
TR
Tashnique R's update18 Sept 2023, 13:22
Reviewer Update
Please note that my query is not related to Capita but rather Massmart's 2015 Tax certificate.