********* and *************.

I am very frustrated by Alexander forbes. I left the company I was working for last year October and did a withdrawal. On the system it was processing and after their 6-8 weeks "waiting time" I was informed I couldn't withdraw since I had claimed a 2 pot withdrawal earlier in the year. Non of that was communicated to me within that 8 weeks even though I logged countless calls during period. Eventually I got ahold of a administrator (which is nearly impossible since they apparently don't have direct lines). The administrator told me he would personally deal with my claim on the 1st of March 2026 when the new financial year begins. Today is the 10th of March and regardless of me going to the head office and doing a manual claim, I am still told it has been escalated. No real feedback happens and no emails reach me with concrete feedback. I called earlier today and was promised that a manger would call me by the call center consultant. The time is 17:20 and no calls were received.